Refund & Return Policy

Returns Eligibility

Due to the nature of skincare and personal care products, returns are accepted only if:

• The product received is damaged
• The wrong item was delivered
• The product is defective upon arrival

Return Request Timeline

• Customers must report issues within 48 hours of delivery with clear photos/videos of the product and packaging.

Non-Returnable Items

We do not accept returns for:

• Opened or used products
• Products damaged due to misuse
• Change of mind or personal preference

Refund Process

• Once approved, refunds will be processed to the original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the error occurred from our side.

Replacement

• Eligible products may be replaced subject to stock availability.

Contact Support

For refund or return assistance, customers may contact DIAASA customer support through the contact details available on the website.

---